1. Data Collection

We collect the following types of information:

• Personal Information: Name, email address, phone number, and academic details
• Consultation Data: Session records, preferences, and educational goals
• Technical Data: IP address, browser type, and website usage patterns
• Communication Records: WhatsApp conversations and email correspondence

2. Purpose of Data Processing

Your data is used for:

• Providing personalized educational counseling and guidance
• Improving our services and user experience
• Communicating important updates and information
• Compliance with legal obligations under the IT Act, 2000

3. Data Sharing and Disclosure

We do not sell, trade, or share your personal information with third parties without your explicit consent, except where required by law or to protect our legal rights. Trusted service providers may access limited data solely for service delivery purposes under strict confidentiality agreements.

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and restricted access protocols. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Under applicable privacy laws, you have the right to:

• Access your personal data and request copies
• Correct inaccurate or incomplete information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for data processing
• Lodge complaints with relevant authorities

6. Cookies and Tracking

Our website uses cookies to enhance user experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings, though this may affect website functionality.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Consultation records are typically retained for 3 years for service continuity and legal compliance.