Clear terms for service refunds and cancellations.
1. Refund Eligibility
Refunds are available only in the following circumstances:
Duplicate Payments: When multiple payments are made for the same service
Service Non-Delivery: When promised services are not delivered as agreed
Technical Errors: Payment processing errors beyond user control
Service Cancellation: When we are unable to provide contracted services
2. Non-Refundable Circumstances
Refunds will NOT be processed for:
Dissatisfaction with advice or guidance provided
Unsuccessful admission or scholarship outcomes
Changes in personal circumstances or preferences
Services delivered as promised but with undesired results
Requests made beyond the specified timeframe
3. Refund Request Process
Step-by-Step Process:
Submit Request: Contact us within 7 days via email or WhatsApp
Provide Documentation: Include payment proof and detailed issue description
Review Period: Our team responds within 5 business days
Decision Communication: Approval or denial with detailed reasoning
Processing: Approved refunds processed within 7-10 business days
4. Required Documentation
Refund requests must include:
Transaction ID and payment receipt
Detailed description of the issue
Communication history related to the service
Specific reason for refund request
Supporting evidence (screenshots, emails, etc.)
5. Alternative Solutions
Before processing refunds, we may offer alternative solutions including service credits, session rescheduling, or additional consultations at no extra cost. These alternatives aim to address concerns while maintaining service continuity.
6. Refund Methods
Approved refunds are processed through the original payment method. Bank transfers may take 7-10 business days, while digital wallet refunds are typically processed within 3-5 business days. Additional bank charges, if any, are deducted from the refund amount.
7. Cancellation Policy
Services may be cancelled with 24-hour notice for scheduled consultations. Last-minute cancellations may incur charges. Recurring services can be cancelled with 7-day written notice. Partial refunds for unused services are considered case-by-case.